Privacy Policy
Effective Date: October 2, 2026
Last Updated: October 2, 2026
At Alabaster Florist & Gifts ("we," "our," or "us"), we value and respect your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website at alabasterfloristandgifts.com (the "Site"), make a purchase, or contact us.
1. Information We Collect
We collect information directly from you when you place an order, contact us, or interact with our Site:
Customer & Billing Information: Your name, billing address, phone number, email address, and payment card details (processed securely via our payment gateway).
Recipient Information: If you are ordering flowers or gifts for someone else, we collect the recipient’s name, delivery address, phone number, and any personalized enclosure card message.
Communications: Any details or special requests you provide when calling us, emailing us, or submitting an inquiry.
Device & Usage Data: Information automatically collected via cookies and similar technologies, such as IP addresses, browser type, referring pages, and interaction data to ensure proper site functionality and analytics.
2. How We Use Your Information
We use the information we collect for the following purposes:
Order Fulfillment & Delivery: To process your purchases, prepare flower arrangements, schedule local deliveries or store pickups, and send order confirmations.
Customer Support: To contact you or the recipient regarding delivery logistics, order substitutions, or customer service inquiries.
Website Operation & Optimization: To maintain site security, improve user experience, and analyze site performance.
Marketing (Optional): To inform you about seasonal promotions or special holiday arrangements (you may opt out at any time).
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We only share details with trusted third parties strictly necessary to conduct our business:
Payment Processors: To securely handle credit/debit card transactions.
Delivery Drivers & Couriers: Strictly to deliver flower and gift arrangements to the specified address.
Service Providers: Website hosting, IT support, and analytics providers assisting in maintaining our online operations.
Legal Requirements: If required by law, subpoena, or to protect our rights and property.
4. Cookies & Tracking Technologies
We use cookies and similar tracking tools to enhance your browsing experience, remember your preferences, and understand how visitors interact with our website. You can control or disable cookies through your browser settings, though some features of the Site may not function properly without them.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the personal information entrusted to us. While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.
6. Children's Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from minors.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational or legal changes. Any updates will be posted on this page with an updated "Last Updated" date.
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Alabaster Florist & Gifts
Address: 117 1st St N, Alabaster, AL 35007
Phone: (205) 663-0529